Using brain-numbing computational capacity, artificial intelligence “learns” from crunching old, existing data, whereas breakthrough creative is new and original. This means AI outperforms humans in marketing by automating repetitive tasks, analyzing vast datasets to generate insights, personalizing customer experiences at scale, optimizing campaigns through predictive analytics, and improving efficiency and productivity by streamlining workflows. AI's strength lies in processing large volumes of data to identify trends, automate routine processes, and execute complex tasks like real-time ad and search optimization with high speed and precision.
Those are all account management tasks, not creative.
What sets human creativity apart is the empathy, intuition, and vulnerability that are infused into the work. These qualities breathe life into our creations, making them resonate on a deeper level. This human touch makes creativity more than a product; it’s a meaningful experience.
Empathy is critical in advertising and marketing because it helps brands build deeper customer trust and loyalty by creating authentic, emotionally resonant campaigns that address real needs and pain points. By understanding customers' perspectives, marketers can craft more effective messaging, differentiate their brand, improve customer relationships, and foster long-term advocacy that drives business growth.